Battery Recycling Program

What are Energizer_® Energi To Go^® Power Packs?

Energizer_® Energi To Go^® products are rechargeable, portable power packs that provide you with instant power for your mobile electronic devices, wherever you are. They can be used to charge mobile phones, iPods/mp3s, PDAs, PSPs, GPS devices, digital cameras, digital videos, netbooks, laptops, and other mobile electronics.

What is portable power?

Portable power is power that charges electronic devices without having to use a wall adapter (wall plug-in). It’s like having an extra battery that you can take and use anywhere!

How do I register my product?

Click here, and then click on "Register New Member". Fill in all necessary information and upload a purchasing receipt. This is essential as it verifies your purchase and activates your warranty.

How long should it take to fully charge my portable charger?

Typically it will take up to three hours to fully charge an Energizer_® portable charger after its initial charge. Smaller portable chargers should take less time, and larger portable chargers or external batteries may take slightly longer.

How do I know if my portable charger is functioning normally?

When you connect your portable charger to your device, press the “Check/On” button at the top of the device. Your portable charger’s LED lights will turn on, indicating the amount of charge left, and your device should show that it is charging.

Why is there a charge for the PC07 adapter for the Apple^® iPad^®?

Hardware must be purchased from Apple to build this adapter. The PC07 adapter can be purchased from our official store.

How long will it take for my online tip order to arrive at my residence?

USPS: Regular delivery time for USPS is 3-7 business days (US regions only, excluding Canada and Venezuela).
FedEx: Domestic Home Delivery: 3-7 business days Domestic 2 Day: 2-3 business days.
Standard Overnight: 1 business day
International Economy: 2-5 business days
International Priority: 1-3 business days

Who is XPAL Power, and how does the service work?

XPAL stands for Xtra Power And Life. XPAL produces portable power products for cell phones, laptops, portable DVD players, and more. XPAL Power is a California corporation with its sales and marketing team located in the US, and is a subsidiary of TennRich International Corporation. TennRich International Corp. was established in 1986, is ISO9002 Quality Certified, and has served as a strong supplier and partner to many of the top brands in electronics worldwide, distributing products and components in over 100 countries. TennRich has over 2,000 employees and colleagues around the world, with its design team in Taiwan and company-owned factory in Shenzhen, PRC. As one of the first factories in China to focus on rechargeable lithium polymer batteries, it is currently one of the largest manufacturers of portable power packs in Asia.

Are power packs safe for commercial travel?

Yes, power packs are safe for commercial travel. In addition, we use a mathematical circuit control unit with built-in proprietary software to control and regulate temperature, voltage, and current. Our batteries are made out of lithium polymer, which is a much safer technology than traditional battery materials.

What is PowerSafe technology?

PowerSafe technology is a patented technology that guarantees that you are receiving safe, clean and proper power for your device.

How long have Energizer_® Power Packs been available?

Energizer_® Power Packs have been available since 2009.

What are tips?

Tips are product-specific connectors that attach your power pack to the device you wish to charge. For example, your laptop will require a different tip for charging than your cell phone would.

Where can I buy additional tips for my power packs?

If your product is registered on our website under the product registration link, you are eligible to receive two FREE tips a year with our Free Tips For Life program. The tips are FREE, however we charge a minimal shipping and handling fee of $3.95 for each tip order. If you need to order a tip just click here to take advantage of the offer Please note that if you are purchasing a cable, there will be a discounted fee of $4.95 in addition to shipping and handling. If you would like to receive additional tips, you can order from our online store at full price, plus shipping and handling.

Why can’t I find a tip for my device on your website?

If you can’t find a tip that will fit your device, please contact customer service for assistance. A customer service representative will reply to your inquiry in a timely fashion. You may also call 866-972-5769 to speak to a customer service representative.

What do I do if my device is not listed in the Tip Finder?

Can’t find the tip you need in our Tip Finder? We will try to find one for you! Please click here to request service.

If I purchase more than one Energizer_® Power Pack, am I able to get two Free Tips for Life for each power pack?

Yes. Each Power Pack that you register will include two free tips per year.

Which part of the tip is positive and which part is negative?

The inside of the tip is positive and the exposed ends are negative.

How long will it take to receive my 2 free tips?

Your tips are typically shipped within 24 hours of receipt of your order. Orders are shipped by USPS and the regular delivery time is 3-7 days (US regions only, including Canada and Venezuela).

Other counties will use postal or express shipping service. For postal service, it can take up to 6 weeks. For express service, it will take 2-3 business days.

How do I charge my Energizer_® Power Pack?

You can charge your product with the supplied AC adapter for larger capacity products like the XP4000, XP4001, XP8000, XP8000A, XP18000, and XP18000A. The XP1000 and XP2000 can be charged through a standard USB port on your laptop or desktop.

How many times are Energizer_® Power Packs rechargeable?

Energizer_® products are rechargeable up to 500 times. Afterwards, the Energizer_® unit will begin to lose its ability to hold a charge. There will be a decrease in the device’s total power capacity.

How long does it take an Energizer_® Power Pack to power my device?

Our power packs are mobile power packs for your mobile power charging needs, and you can charge your device on-the-go! You don't have to find a wall outlet to charge your device, making it especially convenient if you are traveling or moving. Also, our product is universal for most mobile devices, including laptops and phones. For USB charging, our output port can provide power in the same way as the USB2.0/3.0 port on your computer. Therefore, a device* that can be powered by a computer USB port will be able to be charged by our product. Due to a different charging design, the time to charge with our product may be slightly different from the original supplied charger of your device.

*Some specially designed products may require specific tips or accessories to be charged with our products.

Can I use my car’s cigarette lighter or DC plug adapter with Energizer_® Power Packs?

Yes, all power packs with 5V (USB) input can be charged with a USB cigarette lighter. Unfortunately, a cigarette lighter will not be able to charge our larger power packs.

Will my power pack lose its charging memory if I don’t charge or discharge it all the way?

No. Lithium polymer battery technology is not susceptible to any memory issues like NICAD and NIMH.

How do I know if my Energizer_® Power Packs are fully charged?

Most Energizer_® Power Packs have a built-in charge indicator. To activate the charge indicator, press the “check” button on your power pack. This will cause the LED light power meter to illuminate corresponding to the charge remaining inside the power pack. When the Energizer_® Power Pack is still charging, this light will flash, and when the power pack is fully charged, all led lights should remain illuminated. Our smaller power packs (XP1000, XP4001) have a single LED light, which is a status indicator. When the external power pack is done charging, this light will become green.

Is it possible to recharge the Energizer_® Power Pack from a wall outlet while using it on my device?

Yes, it is possible to use our Energizer_® Power Packs as an A/C adapter for your device. The power packs recommended for this type of use are the XP4000, XP4001, XP8000/A and XP18000/A. The XP8000/A and XP18000/A are specifically designed to power all electronic devices which require anywhere between 5-20V of power. They also feature a built-in USB 5V output port and a power off feature to conserve power. The XP18000/A can power laptops and netbooks for up to 6 hours of additional run time per charge.

Is it possible to power my laptop at the same time that I am charging my cell phone, iPod or MP3 with any of your power packs?

Yes. The XP8000/A and XP18000/A batteries are specifically designed to power most electronic devices, which require anywhere between 5-20V of power. They also feature a built in USB 5V output port and a power off feature to conserve power.

The package on my product says that it is a pre-charged battery. Do I still need to charge it before use?

Yes. We recommend charging your new power pack for 8 hours. Energizer_® Power Packs are shipped with an approximate 75% charge; however, we recommend charging the power pack once you receive it so you will start with a full charge.

Can my XP2000 be recharged using a 5V adapter but with 1000 mA(1A)? Is there any impact to the battery life itself?

Yes, you can recharge your XP2000 with any AC adapter between 0.5mA and 3mA without any impact to the battery life.

What should I know about power pack battery storage?

If you don’t plan on using your power pack for more than 6 months, we recommend that you store the battery with a 75% charge and recharge the battery every 3 months. If you store a battery when it is fully discharged, it could fall into a deep discharge state, which renders it incapable of holding any charge. Conversely, if you store it fully charged for an extended period of time, the battery may experience some loss of battery capacity, meaning it will have a shorter life.

Where can I buy Energizer_® Power Packs?

There are several online retailers and various retail stores near you that carry Energizer_® Power Packs. Select “Where To Buy” for more details.

How can I find out the cost for each Energizer_® Power Pack?

If you select “Shop” from the navigation bar at the very top of our homepage, you can view the cost of our Energizer_® Power Packs, accessories, and cables/adapters.

Why does the correct voltage matter and what is the tolerance level of typical products?

Using correct voltage ensures that your product will not be damaged. Tolerance is typically around +/- 0.6V. Energizer_® provides auto voltage-sensing technology, different cable sizes and color coding to ensure safe and proper delivery of the correct voltage to your device.

What is EMI (Electro-Magnetic Interference)?

Electro-Magnetic Interference is an electrical disturbance that affects an electrical circuit due to electromagnetic radiation emitted from an external source (such as when you hold a cell phone close to a radio and you hear static). The disturbance may interrupt, obstruct, or otherwise degrade or limit the effective performance of the circuit. Energizer’s patented circuit board design and parts help minimize any EMI concerns.

What is EMC (Electro-Magnetic Compatibility)?

Electro-Magnetic Compatibility is a term used when an electronic device limits the amount of electromagnetic radiation and allows other electrical equipment to operate without fear of interference. Energizer_® Power Packs are designed with this in mind to minimize EMI.

Where do I find the voltage information on my adapter to confirm compatibility with my Energizer_® Power Packs?

Please check the AC adapter for the electronic device being charged to find the output voltage and amperage.

What is the most efficient method for using the Energizer_® Power Pack XP18000/A or XP8000/A with my laptop or netbook?

We recommend using the power pack once your laptop or netbook battery starts getting low.

Can Energizer_® Power Packs support Apple laptops?

The XP18000/A can support the MacBook® series of laptops but will require a PC06 + an Apple MagSafe Airline Adapter. For the MacBook Pro with retina display and the MacBook Air, both use an Apple MagSafe 2. Apple does have a Magsafe to Magsafe 2 adapter. Please visit our Free Tips for Life site for more information.

How do I find the correct tip for my laptop?

Please check our Tip Finder service.

Why does the XP4000 have two outputs and what are they for?

The USB output is designed for 5 volts specifically and used for all 5V devices, such as cell phones, mp3 players, and Bluetooth devices. The other output is 8.4 volts and is used for GPS devices and most digital cameras and camcorders.

Why does the XP4001 have two outputs and what are they for?

The XP4001 Power Pack can charge two devices at the same time. Dual 5-volt USB outputs provide simultaneous charging of two devices or one device twice as long. The USB outputs are designed for all 5V devices, including cell phones, smartphones, MP3s, Bluetooth devices, and most 5V digital cameras.

What is the difference between the XP8000/A and the XP18000/A?

The XP18000/A (18,000 mAh) has slightly over twice the capacity of the XP8000/A (8,000 mAh). The XP18000/A also provides a higher power output than the XP8000/A, making it better suited to charge larger devices such as laptops.

Why do the XP8000/A and XP18000/A have three outputs and what are they for?

The XP8000/A and XP18000/A are the only power packs that can charge three devices at the same time. The USB output is designed for all 5V devices, including cell phones, MP3s, and Bluetooth devices. The 12V output is for portable DVDs, portable printers, and other 12V electronic devices. The 19V is designed for laptops and netbooks.

What safety features are available in the Energizer_® Power Packs?

Energizer_® Power Packs offer up to 12 built-in safety features, including PowerSafe Technology, to protect the battery, the device, and the user.

Do Energizer_® Power Packs have any auto shut-off features?

Yes, this is one of the power pack’s safety features. Once the product is fully charged, your power pack automatically shuts off to save power.

Does the USB cable from my Energizer_® Power Pack support data transfer?

The Energizer_® Power Pack’s USB cables are designed specifically for charging your electronic devices. Data transfer is not available.

Is there an adapter to allow me to charge my iPad?

Yes, the PC07 adapter, available for sale on our Online Store, will allow a proper power transfer from your power pack to your iPad. The PC07 uses the charging cable for your iPad to connect to your power pack so you will not need any other cables.

Can Energizer_® Power Packs support Apple laptops?

The XP18000/A can support the MacBook^® series, but it needs a PC06 adapter and the Apple MagSafe Airline Adapter. The PC06 is now available on our Free Tips for Life site. You may also purchase the PC06 here or our Online Store. The Apple MagSafe Airline Adapter can be purchased from the Apple Store. For the MacBook Pro with retina display and the MacBook Air both use an Apple MagSafe 2. Apple does have a Magsafe to Magsafe 2 adapter.

IMPORTANT NOTE: You will require the Apple MagSafe^® Airline Adapter in order to use our adapter. You cannot charge your MacBook® without this product. This adapter is only available for purchase through Apple. We do not sell the MagSafe Airline Adapter on our online store. Unfortunately, using the MagSafe Airline Adapter provides power for your computer, but does not charge the battery. In other words, the charging indicator may show the "not charging" icon instead of the "charging icon" on your Mac OS. This is the airline adapter limitation designed by Apple.

What is a Willy cable?

The Willy cable is a step-down cable that reduces the voltage of the overall output of your power pack and offers an economic solution for supporting the devices that require a precise input rating and is out of our output port specification. For example, Asus Netbook EeePC uses the input rating of 12V, and some Toshiba laptops require 15V. In these cases, you will need a Willy cable to work with your power pack to power your device. You can find Willy cables in our Tip Finder for your particular device.

How do the XP8000/A & XP18000/A power a camcorder?

Although the XP8000/A and XP18000/A are designed specifically for netbooks and laptops, they are also able to power camcorders. You only need one of our Willy cables (a step-down cable) to lower the voltage rating to 8.4V for most camcorders or to 9.3V for the some devices. You can find Willy cables in our Tip Finder for your device.

Can I travel in a plane with my Energizer_® Power Pack?

Yes, Energizer_® Power Packs can be brought on an airplane. All Energizer_® Power Packs meet all international airline standard safety requirements. All Energizer_® Power Packs can be transported in the belly of the plane or as carry-on cargo. Because the Energizer_® Power Packs contain a safe amount of lithium, offer a power management system and are encased with no outer contact points, they are considered safe and allowed on all flights.

Can my Energizer_® Power Pack be submerged in water?

No, Energizer_® Power Packs are water-resistant but will not survive if you submerge them in water.

Can I leave Energizer_® Power Packs in the sun?

We do not recommend you leave your Energizer Power Packs exposed in the sun for long periods of time as exposure to extreme temperatures may reduce their functionality. Energizer_® Power Packs work best at temperatures between 32° F and 113° F.

Are Energizer_® Power Packs compatible for international usage?

Yes, all Energizer Power Packs are compatible for international use and do not require a power converter. AC input of Power Packs varies between 100-240VAC and 47-63hz. However you may need an adapter wall plug to allow the U.S.-style power cord to plug into a foreign wall outlet.

Are Energizer_® Power Packs considered “green”?

Absolutely! Energizer_® Power Packs will be less expensive in the long run than buying ordinary batteries, will help save the environment from the disposal of ordinary batteries, will save on electricity consumption resulting from less usage of AC adapters, and will extend the life of your electronic devices.

Is it okay to open my Energizer_® Power Pack in an attempt to fix it myself?

No! Do not attempt to open or fix Energizer_® Power Packs. This will void ALL warranties on your power pack.

What should I do if there are issues with my Energizer Power Pack?

Please review our Question & Answer section of our website to answer any questions. If your question still needs answering, please contact customer service for assistance and a customer service representative will reply to your inquiry in a timely fashion. You may also call 866-972-5769 to speak to a customer service representative.

When I press the “Check” button on my power pack, nothing happens. Is my battery dead?

No, it just needs to be recharged for 3-4 hours. If the problem persists, please contact customer service for assistance and a customer service representative will reply to your inquiry in a timely fashion. You may also call 866-972-5769 to speak to a customer service representative.

Where do I find the model number of my cell phone?

The best place to look for your model number is to open up the battery compartment and remove the battery. It is normally located underneath the battery.

I placed an order through the “Free Tips for Life” program and I haven’t received any confirmation yet. Did my order get processed?

Please check your spam or junk folder first. If you still have not received a confirmation, please contact customer service for assistance and a customer service representative will reply to your inquiry. You may also call 866-972-5769 to speak to a customer service representative.