Questions & Answers

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Top Frequently Asked Questions

How do I register my product?

For registration click here then click on "create one now". Fill in all necessary information. This is essential as it verifies purchase as well as activates warranty.

What do I do if my device is not listed in the Tip Finder?

Can’t find the Tip you need in our Tip Finder? We will find the Tip for you Guaranteed! Just Click here to contact a Representative.

How long should it take to fully charge my Portable Charger?

Typically it will take up to three hours to fully charge the Energizer® Portable Charger after the initial charge. Smaller Portable Chargers should take less time, and larger PortableChargers or External Batteries may take slightly longer.

How do I know if my Portable Charger is functioning normally?

When you connect your Portable Charger to your device for charging, press the “Check/On” button on the top of your Portable Charger. The Portable Charger LED lights will turn on showing the amount of charge left in the Portable Charger and your device should show that it is charging.

Is there a Tip for the Apple MacBook®?

Yes, we have just introduced a new Power Adapter for the MacBook Series of Laptops and Netbooks. This Adapter is now available on our Free Tips for Life site, and can be found using the Tip Finder. You will also be able to purchase this item from our Online Store.

IMPORTANT NOTE: You will require the Apple MagSafe® Airline Adapter in order to use our adapter. You cannot charge your MacBook without this product. This Adapter is only available to purchase through Apple. We do not sell the MagSafe Airline Adapter on our online store.It is regret that using the MagSafe Airline Adapter provides power for your computer but does not charge the battery. In other words, the charging indicator may show "not charging" icon instead of "charging icon" on your Mac OS. This is the airline adapter limitation designed by Apple.

Why is there a charge for the PC07 adapter for the Apple iPad™?

Hardware must be purchased from Apple to build this adapter, the PC07 Adapter can be purchased from our official store.

How long will it take for my online tip order to arrive at my residence?

Orders are shipped by USPS and the regular delivery time is 4~7 days (US regions Only, including Canada & Venezuela). Other counties will use postal or express shipping service.
For postal service, it will take 7~12 business days. For Express service, it will take 2~3 business days.

How do I use AP1201 with my iPhone® 4 and iPhone® 4S?

For user friendly information click on the following link.

How do I charge my Portable Charger?

You can charge your product with the supplied AC adapter for the larger capacity products like the XP4003, XP8000A, and XP18000A. The XP1000 and XP2000 can be charged through a standard USB port on your laptop or desktop computer.

Who is XPAL Power, How does the “Service” work?

XPAL stands for extra power and life. XPAL is portable power products for Cell, Laptop, portable dvd and more. XPAL Power is a California Corporation with its sales and marketing team located in the US, and is a subsidiary of TennRich International. TennRich International Corp. was established in 1986, is ISO9002 quality certified, and has served as a strong supplier and partner to many of the top brands in electronics worldwide and has distributed product and components in over 100 countries. TennRich has over 2000 employees and colleagues around the world. design team in Taiwan and company owned factory in Shenzhen, PRC. As one of the first factories in China to focus on rechargeable lithium polymer batteries, it is currently on of the largest manufacturers of portable power packs in Asia.

Are the power packs safe for commercial travel?

Yes. The power packs are safe for use and commercial travel. In addition, we use a mathematical circuit control unit with built in proprietary software to control and regulate temperature, voltage and current. Our batteries are of Lithium Polymer which a much safer technology.

How will I know which power pack will work with my device?

Currently Our power pack products can be simply defined as two types.

Docking Chargers

AP1500: iPhone 3G, 3GS rechargeable case

AP1201: iPhone® 4 and iPhone® 4S rechargeable silicone case

AP1202: For iPod touch (iPod touch 4 is incompatible)

AP750: Support devices can be charged by using micro USB charging port.

Portable Chargers & External Batteries

XP1000/K, XP2000/K, XP4003, XP8000/A, XP18000/A

Depends on different output ports these models have, they can support various of devices. All of them support mobile phones. (*XP1000 can support "cell phones", but is incompatible with many "smart phones" due to Power spec limitation)


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Please refer to device assistance at bottom of home page. Simply click on any model link for user friendly information. Functions, Photo gallery, 360 view, how to use video and device specs are available for each model.

General Information

What is portable power?

Portable Power is power that charges electronic devices without having to use a wall adapter (wall plug-in). It’s like having an extra battery!

What is a Power Pack?

A Power Pack is a device that stores power that can be recharged and is in a convenient pack design – reusable, not disposable. It’s like having an extra battery!

What is PowerSafe technology?

PowerSafe technology is a patented technology that guarantees that you are receiving safe, clean and proper power for your device.

What is Energizer® Energi To Go®?

Energizer Energi To Go® is a line of portable power solutions that offer back-up power to today’s portable electronic devices. The new Energi To Go® XP, SP and AP models use lithium polymer battery technology, which can be recharged and reused hundreds of times to provide backup battery power on the go.

What are Energizer® Energi To Go® Power Packs?

Energizer Energi To Go® products are rechargeable portable Power Packs that provide you instant power, wherever you are, for mobile electronic devices. They can be used to charge mobile phones, iPods/mp3s, PDAs, PSPs, GPS, digital cameras, digital videos, netbooks, laptops, and other mobile electronic devices.

What electronic devices do Energizer® Power Packs work with?

Most portable mobile electronic devices that require under 24 volts of power including but not limited to: cell phones, smart phones, MP3s, digital cameras, digital camcorders, GPS, portable DVD, digital photo frames, most laptops, medical equipment, etc.

Why should I purchase Energizer® Power Packs?

Energizer products guarantee quality. Energizer Power Packs integrate PowerSafe technology to protect electronic devices. Energizer guarantees TipFit for most devices. Energizer offers a “FREE Tips for Life” program. Energizer is the safest portable power. Energizer Power Packs offer a family of products for most devices between 5 and 20 volts.

What does XPAL stand for?

XPAL is an acronym for Xtra Power And Life.

How long have Energizer® Power Packs been available?

Energizer® Power packs have been available since 2009.

Warranty & Guarantee Information:

What type of warranty is included with EnergizerR Power Packs?

Energizer Power Packs come with a limited three-year manufacturer’s warranty. The Power Pack itself is warranted for three years. For Accessory, warranty is 1 year from the date of purchase. However the battery cells within the Power Pack have a warranty of six months from the date of purchase.

What type of guarantees comes with my Energizer Power Packs?

All Energizer Power Packs come with; “FREE Tips for Life” Guarantee – Battery Cell Activation Guarantee

What is the “Free Tips For Life” program?

This program guarantees that all registered products owners of Energizer Power Packs will become a member of our “Free Tips for Life” program. We offer our product owners two Free tips per year, so if they upgrade their electronic devices they can continue to use their Power Packs without any additional purchases. A small fee is charged for shipping and handling costs.

Is it ok to open my Energizer Power Packs in attempt to fix it myself?

No! Do not attempt to open or fix Energizer Power Packs. This will void ALL Warranties on your Power Pack.

Tips

Where can I buy additional tips for my Power Packs?

If your product is registered on our website, you are eligible to receive two FREE Tips a year with our “Free Tips For Life” program. The tips are FREE, however we charge a minimal shipping and handling fee for each tip. If you would like to receive additional tips, you can order from our online store at full price plus shipping and handling.

Why can’t I find a tip for my device on your website?

If you can’t find a tip that will fit your device, please contact our customer service for assistance. A customer service representative will reply to your inquiry in a timely fashion.

If I purchase more than one Energizer Power Pack am I able to get two “Free Tips for Life” for each Power Pack?

Yes. Each Power Pack that you register will include two Free Tips.

What area of the Tip is positive and negative?

The inside of the Tip is positive and the exposed ends are negative.

How long will it take to receive my 2 Free Tips?

Your Tips are typically shipped within 48 hours of receipt of order. Your order should arrive within 7-12 business days.

What area of the Tip is positive and negative?

The inside of the Tip is positive and the exposed ends are negative

Charging Your Power Pack

How do I charge my Energizer Power Packs?

You can charge your product with the supplied AC adapter for the larger capacity products like the XP4000, XP4001, XP8000, and XP18000. The XP1000 and XP2000 can be charged through a standard USB port on your laptop or desktop.

How many times are EnergizerR Power Packs rechargeable?

Energizer products are rechargeable up to 500 times. Afterwards there will be a continuous decrease in the storage capacity of the power.

How long does it take an EnergizerR Power Pack to power my device?

Our power packs are mobile power packs for mobile power charging needs, and you can charge your device on-the-go! You don't have to find a wall outlet to charge your device and it's more convenient when you are travailing or moving. Also, our product is universal for most of the mobile devices, ex, laptops and phones. For USB charging, our output port can provide power as same as the USB2.0/3.0 port on your computer. Therefore, a device* that can be powered by computer USB port will be able to be charged by our product. Due to different charging design, the time to charge with our product may be slight different from the original supplied charger of you device. *Some special designed products may need some special tip/accessory to charge with our product.

Can I use the cigarette lighter or DC plug adapter with Energizer Power Packs?

Yes, all Power Packs with 5V (USB) input can be charged via a USB cigarette lighter. Unfortunately, a cigarette lighter will not be able to charge our larger Power Packs.

Will my Power Pack lose its charging memory if I don’t charge or discharge it all the way?

No. Lithium polymer battery technology is not susceptible to any memory issues like NICAD and NIMH.

How do I know if my Energizer Power Packs are fully charged?

Most Energizer Power Packs have a built-in charge indicator. To activate the charge indicator, press the “check” button on your Power Pack which will cause the LED light power meter to illuminate according to the charge remaining inside the Power Pack. Our smaller Power Packs (XP1000) have a single LED light which is a status indicator. When the external Power Pack is done charging this light should be green. When the Energizer Power Pack is still charging this light should be red.

Is it possible to recharge the Energizer Power Pack from a wall outlet while using it on my device?

Yes, it is possible to use our Energizer Power Packs as an A/C adapter for your device. The Power Packs recommended for this type of use are our XP8000 and XP18000. The XP8000 and XP18000 are specifically designed to power all electronic devices which require anywhere between 5-20V of power. They also feature a built in USB 5V output port and a power off feature to conserve discharge. You can also use these batteries as an A/C adapter replacement for your devices so you can leave all your other A/C adapters behind. The XP18000 can power laptops and netbooks for up to 6 hours of additional run time per charge.

Is it possible to power my laptop at the same time as I am recharging my cell phone, iPod or MP3 with any of your Power Packs?

Yes. The XP8000 and XP18000 batteries are specifically designed to power most electronic devices which require anywhere between 5-20v of power. They also feature a built in USB 5V out port and a power off feature to conserve discharge.

The package on my product says that it is a pre-charged battery. Do I still need to charge it before use?

Yes. We recommend charging your new Power Pack for 8 hours. Energizer Power Packs are shipped with an approximate 75% charge, however, we recommend charging the Power Pack once you receive it so you will start with a full charge.

The manual for my Power Pack says to charge my Power Pack for eight hours prior to use. If I do not do so and use the device right away what are the risks for my Power Pack?

There are no risks. Energizer Power Packs are shipped with an approximate 75% charge. We recommend charging the Power Pack once you receive it so you will start with a full charge.

My XP8000N did not come with an AC Adapter. How do I charge it?

The XP8000N comes with several different BB Tips that can be connected to the AC Adapter for your Netbook or Laptop and then connected to your Power Pack. This Tip should fit most AC Adapters and will sufficiently charge your Power Pack. If you would like to have an AC Adapter for your XP8000N, then you can purchase one at our online store at www.energizerpowerpacks.com.

Do the XP1000 & XP2000 include an AC adapter in the package?

No. You can purchase part #PC001 1 USB Port Adapter from our Online Store.

Can I recharge XP1000 using an iPhoneR charger?

The iPhoneR charger has a USB cable so it should be able to charge your XPAL1000 through the USB port.

Can my XP2000 be recharged using a 5V adapter but with1000 mA(1A)? Is there any impact to the Battery lifetime itself?

Yes, you can recharge your XP2000 with any AC adapter between .5mA and 3mA without any impact to the battery life.

How do I charge My XP2000?

To charge your XP2000 you will first need to insert the USB tip of your charging cable into the output jack of your Netbook, Laptop, or PC. Then you connect the supplied Mini-USB Tip (Labeled CB04) to the other end of your charging cable. Then connect the tip to your XP2000. When all 4 LED lights remain on your Power Pack is fully charged and ready to be used.

What should I know about power pack battery storage?

If you don’t plan on using your Power Pack for more than six months, we recommends that you store the battery with a 75% charge and recharge the battery every 3 months. The reason is to prevent from over discharging of battery cell. If you store a battery when it’s fully discharged, it could fall into a deep discharge state, which renders it incapable of holding any charge. Conversely, if you store it fully charged for an extended period of time, the battery may experience some loss of battery capacity, meaning it will have a shorter life. Be sure to store your Power Pack at the proper temperature.

Charging Your Device

How long does it take an Energizer® Power Pack to power my device?

The time is takes to charge a device through your Power Pack should be close to the same as if you were charging your electronic device through its original wall adapter.

Can I use my device while my Energizer® Power Pack is charging the device?

Yes, you can charge and use your electronic device at the same time.

What can I charge with my XP1000?

The XP1000 Power Pack is designed to charge cell phones, smart phones, and Bluetooth. You may also use it to charge certain mp3 players and digital cameras.

What can I charge with my XP2000?

The XP2000 Power Pack charges cell phones, smart phones, Bluetooth, MP3s, 5 volt GPS, and most 5 volt digital cameras.

What can I charge with the XP4000?

The XP4000 Power Pack charges GPS, portable DVD players, digital cameras, digital camcorders, cell phones, Bluetooth, and MP3’s.

What can I charge with my XP8000?

The XP8000 Power Pack charges cell phones, smart phones, Bluetooth, MP3s, digital cameras, digital camcorders, portable DVD players, and most netbooks.

What can I charge with my XP18000?

The XP18000 Power Pack charges most laptops up to 15 inches, cell phones, smart phones, Bluetooth, MP3s, some digital cameras, and some digital camcorders.

Is it possible to recharge the Energizer Power Pack from a wall outlet while using it on my device?

Yes, it is possible to use our Energizer Power Packs as an A/C adapter for your device. The Power Packs recommended for this type of use are our XP8000 and XP18000. The XP8000 and XP18000 are specifically designed to power all electronic devices which require anywhere between 5-20V of power. They also feature a built in USB 5V output port and a power off feature to conserve discharge. You can also use these batteries as an A/C adapter replacement for your devices so you can leave all your other A/C adapters behind. The XP18000 can power laptops and netbooks for up to 6 hours of additional run time per charge.

Is it possible to power my laptop at the same time as I am recharging my cell phone, iPod or MP3 with any of your Power Packs?

Yes. The XP8000 and XP18000 batteries are specifically designed to power most electronic devices which require anywhere between 5-20v of power. They also feature a built in USB 5V out port and a power off feature to conserve discharge.

Where do Energizer Power Packs connect to my electronic device?

Energizer Power Packs replace the AC adapter and eliminate the need for users to plug their portable electronics into a wall outlet. Every external Power Pack comes with a series of adapter tips that allows users to plug the external Power Pack cable with correct tip adapter directly into the DC input port on the portable electronic device.

Can the Energizer Power Packs act as a backup battery if my electronic device’s original battery is dead?

Absolutely. You can use Energizer Power Packs as your spare battery – either to charge or power your device. OR you can plug it in with an AC Adapter and charge both the Power Pack and the internal battery at the same time.

How can a Power Pack “Charge” and “Discharge” at the same time?

Energizer Power Packs can simultaneously be plugged into the wall to “charge” or recharge its power supply while an electronic device (such as a cell phone, smart phone, MP3 player, laptop, netbook or other) is plugged into the Power Pack discharging its battery. So in other words, you can be charging the Power Pack through its AC adapter as it is discharging power into the electronic device.

My Motorola DROID will not charge with my Power Pack. How do I charge it?

The Motorola DROID phone runs at a slightly higher voltage than most Smart Phones. Because of this, you will require a Willy Cable to bring up the Voltage. You can order this Cable at a discounted rate through our Free Tips for Life Program. Simply visit our Tip Finder and search for 'DROID' to locate this cable. You can then place your order and it will arrive in 6-10 Business Days.

Internal Battery

Why are Energizer® Power Packs safer than other battery technology?

Energizer integrates patented PowerSafe technology. Energizer has sophisticated protection circuits designed into each battery pack to prevent overcharging, over discharging, overheating, and short circuits. This protects both your Energizer Power Pack as well as your electronic device.

What is a Born Date?

The Born Date is the date that the battery cells in your Energizer Power Pack have been activated before integration into the Power Pack. This helps to guarantee the freshness of your battery cells.

What type of battery cell is an Energizer® Power Pack?

All Energizer Power Packs use lithium polymer battery cells – the safest and most efficient lithium technology available.

Is lithium polymer a safe battery cell?

Yes, lithium polymer battery cells are a safer battery technology, compared to Lithium ion battery cells which are used more commonly.

What is a lithium polymer battery compared to lithium ion battery?

Lithium polymer is gel based and flame retardant while typically formed into different sizes and shapes. Lithium ion is only available in a canister shape, is liquid based, flammable and less stable.

What is a lithium polymer battery compared to lithium ion battery?

Lithium polymer is a non-flammable, more stable, gel base, which can be form fitted into different thicknesses and shapes. Lithium ion is liquid based, flammable and is only available in a canister shape, thus limiting its size and shape.

Is lithium polymer a safe battery cell?

Yes, lithium polymer battery cells are a safe battery technology.

What is the overall battery life span of the Energizer Power Packs and how long will they last?

XP, SP and AP series Power Packs are rechargeable up to 500 times.

Are these Energizer Power Packs replacements for the internal battery of my electronic devices?

These Energizer Power Packs are not replacements for the internal battery on your portable electronic devices, but rather the external Power Packs are designed to provide supplementary power for your electronics. This allows users to continue using the onboard internal battery power plus gain additional runtime from the external Power Pack connected to the DC input port of most portable devices.

Energizer® AP1201 for iPhone® 4 and iPhone® 4S

What is the AP1201 for iPhone® 4 and iPhone® 4S?

The AP1201 is the first silicone case with built-in rechargeable battery that extends the life of the iPhone®, providing a permanent power supply which never needs to be removed.

Why is the AP1201 case so unique?

It is made with soft but durable, recycled silicone rubber creating a lightweight form-fitting skin, with a built-in rechargeable battery.

How does the AP1201 “quick charge” work?

Insert the iPhone® into the AP1201 to engage this function. Hold the LED battery status button on the bottom for 2-3 seconds to initiate the “quick charge” mode. A red LED light will remain illuminated on the back when activated.



Do I leave the AP1201 case on all the time?

Absolutely! There is no reason to take it off anymore. The first silicone case that offers style, protection and power. Recharge both simultaneously during pass through charging mode.

How much extra power does the AP1201 provide?

The AP1201 case provides nearly twice the power of the original iPhone® battery! Through the use of patented lithium polymer battery technology, AP1201 extends battery life* for up to 200 extra hours of standby time, 27 extra hours of music time, 7 extra hours of video time, or 5 extra hours of talk time on 3G and 9 extra hours on 2G, and 4 extra hours of Internet time on 3G and 4 extra hours on WIFI.


* Based on iPhone® 4 and iPhone® 4S indicates low power (Red warning, 20% power remaining)

Does the AP1201 address the signal loss issue common on iPhone® 4 and iPhone® 4S?

The AP1201 has an integrated bumper built into the case that eliminates direct contact so signal loss or antennae interference is not an issue anymore.

How is the camera lens accommodated on the AP1201?

The AP1201 has an optically engineered camera lens window that eliminates flash glare from the iPhone® 4 and iPhone® 4S reflective surface.

Does the AP1201 work on an iPhone 3G?

The AP1201 case is specifically designed to fit on the Apple iPhone® 4 and iPhone® 4S. We do however make rechargeable cases for the iPhone® 3G (S) phones including the AP1000 and AP1500 dockable cases with built-in batteries.

I don’t have the iPhone® 4 and iPhone® 4S - can I get a AP1201 for my smartphone?

The AP1201 case for iPhone® 4 and iPhone® 4S is the first in a series of rechargeable cases that will be available in early 2011 for other major smartphone models such as Blackberry, Samsung, and HTC brands.

Purchasing

Where can I buy Energizer Power Packs?

There are several online retailers and various retail stores near you that carry Energizer Power Packs. Select “Where To Buy” for more details.

How can I find out the cost for each Energizer Power Pack?

If you select “Store” from the navigation bar at the very bottom of our homepage you can view the cost of our Energizer Power Packs, accessories, and cables / adapters.

How many new products are being introduced?

More than 10 new products will be available, including seven new XP models designed to power portable electronic devices that require under 24V’s of power, two new AP models to power Apple® iPhone® 3G/3G(S) smart phones, and two new SP solar Power Pack models.

Technical Questions

Why does correct voltage matter and what is the tolerance level of typical products?

Using correct voltage insures that your product will not be damaged. Tolerance is typically around +/- 0.6 volts. Energizer provides auto voltage sensing technology, different cable sizes & color-coding, to insure safe and proper delivery of the correct voltage to your device.

What is EMI? (Electro Magnetic Interference)

Electro Magnetic Interference - is an electrical disturbance that affects an electrical circuit due to electromagnetic radiation emitted from an external source (such as when you hold a cell phone close to a radio and you here static). The disturbance may interrupt, obstruct, or otherwise degrade or limit the effective performance of the circuit. Energizer’s patented circuit board design and parts help minimize any EMI concerns.

What is EMC? (Electro Magnetic Compatibility)

Electro Magnetic Compatibility is a term used when an electronic device limits the amount of electromagnetic radiation and allows other electrical equipment to operate without fear of interference. Energizer Power Packs are designed with this in mind to minimize Electro Magnetic Interference.

Where do I find the voltage information on my adapter to confirm compatibility with my Energizer Power Packs?

Please check the AC adapter for the electronic device being charged to find the output voltage and amperage.

Laptops

XPAL Power packs for laptop or nerbook suggest extending up to extra 3/6 hours play time, will play time be changed due to different notebook brands?

The play time of Power pack,ex. XP18000/A will depend on Notebook motherboard design, the size and brightness of LCD panel, power consumption module as well as the functions you are using. For 6hours play time, our test method is as below. The models we tested are Asus UL20A series 12-inch, and Asus EeePC.

XP18000/A: Fully charged. (4hrs Charging time)
Laptop: Battery removed, Power On.
WIFI on, USB drive connected.
The total average play time is about 5.8~6.0hr.
XPAL Power suggests that the best using method is as below.
Notebook mode is switched to power-saving mode.

1. XPAL Product is connected to Notebook with battery removed. (Best)
2. XPAL Product is connected to Notebook with fully charge battery (Average)
3. XPAL Product is connected to Notebook with low battery (Least hours)

When the battery is low, and you use XP18000/A to charge your battery while using, it will consume more power and cause play time dropping sharply. If you have any question about notebook play time, please contact XPAL Power and we will be glad to answer it for you.

Is it possible to power my laptop at the same time as I am recharging my cell phone, iPod or MP3 with any of your Power Packs?

Yes. The XP8000/A and XP18000/A batteries are specifically designed to power most electronic devices which require anywhere between 5-20v of power. They also feature a built in USB 5V out port and a power off feature to conserve discharge.

What is the most efficient method for using the Energizer Power Pack XP18000 or XP8000 with my laptop or netbook?

We recommend using the Power Pack once your laptop or netbook battery starts getting low.

Can Energizer Power Packs support Apple laptops?

The XP18000/A can support the MacBook series of laptops from a power perspective, however we are still working with AppleR to be able to provide a tip or connectivity solution.

How do I find the correct Tip for my HP Laptop?

All HP laptops use the same input rating of 18.5V at 3.5A in order to be powered or charged. Though HP maintains the same rating for all their laptops, their adapters are not interchangeable due to the different sizes of the connector. For example, HP NC4000 and HP NC4400 have the same input rating 18.5V/3.5A, but since the connector for the NC4400 is much larger, it will not fit in the smaller charging port of the HP NC4000, and vice versa. While getting the rating information is important (output voltage & current of the adapter that works with the laptop), the connector size is the most important. Currently Energizer XPAL Power offers Tips in 3 different sizes listed below for almost all of HP laptops: AB03 Tip: Supports older HP laptops. AB12 Tip: Supports smaller size HP laptops. AB13 Tip: Supports the newest HP laptops. For Tip is not included in package, please check our tip finder service.

I am an HP user and cannot find the correct Tip for my laptop in the XP8000N or XP18000 package. What should I do?

Use the following steps to help locate the correct Tip. First, check to see if AB03,AB08 fits their HP laptop. a) AB03 or AB08 should be the Tip that supports the HP laptop. If Tip does work than it is not necessary to order a Tip. b) If AB03 Tips do not work,please check our tip finder to see if AB12 matches. c)If AB08 does fit,but does not power and charge the HP laptop thenthe customer should order AB13 Tip as part of "Free Tip for Life" Program. If none of these tips fits, please check our tip finder service to find the correct tip. If none of your model is listed on the tip finder, please contact us through contact form.

How do I find the correct Tip for my Dell Laptop?

All Dell laptops have the same DC jack size. The difficulty in finding the right Tip is that some Dell models have “safety logic” which prevents the use of 3rd party adapters. Fortunately, all Dell models can be classified into 3 categories: * Dell models without “safety logic” * Dell models that require 65W input with “safety logic” * Dell models that require 90W input with “safety logic” Energizer-XPAL currently provides the following Tips that work perfectly with the models noted above: AB08 Tip: Supports Dell models without “safety logic” AB14 Tip: Supports Dell models that require 65W input with “safety logic” AB15 Tip: Supports Dell models that require 90W input with “safety logic” If the Dell model number is not on the Tip Finder list you will want to following the process below: 1. Review your laptop information: a) Model number b) Output rating (voltage and amperage) 2. Confirm if AB08 Tip works with the laptop. 3. If AB08 Tip does not work follow the steps below: a.) If it is a Dell model that requires 65W input with “safety logic” then AB14 Tip is the correct Tip you will want to order as part of our “Free Tips for Life” program. b.) If it is a Dell model that requires 90W input with “safety logic” then AB15 Tip is the correct tip to order as part of our “Free Tips for Life” program.

Multiple Outputs

Why does the XP4000 have two outputs and what are they for?

The USB output is designed for 5 volts specifically and used for all 5 volt devices, such as cell phones, mp3 players, and Bluetooth devices. The other output is 8.4 volts and is used for GPS, most digital cameras and camcorders.

Why does the XP4001 have two outputs and what are they for?

The XP4001 Power Pack can charge two devices at the same time. The XP4001 Power pack is double the pleasure! Dual 5 volt USB outputs provide simultaneous charging of two devices or one device twice as long. The USB outputs are designed for all 5 volt devices, such as; cell phones, smart phones, mp3, Bluetooth and most 5 volt digital cameras.

What is the difference between the XP8000A and the XP18000A?

The XP18000A (18,000 mAh) has slightly over twice the capacity of XP8000A (8,000 mAh). The XP8000A is also better suited for netbooks under 10”and tablet. The XP18000A is suited for most laptops up to 15 inches.

Why do the XP8000A and XP18000A have three outputs and what are they for?

The XP8000A and XP18000A are the only Power Packs that can charge three devices at the same time. The USB output is designed for all 5volt devices, such as cell phones, mp3’s, and Bluetooth. The 9-12v output is for portable DVDs, portable printers & other 9-12V electronic devices. The 16-20volt is designed for laptops & netbooks.

Safety Features

What safety features are available in the Energizer® Power Packs?

Energizer power packs offer up to 12 built-in safety features, including PowerSafe Technology, to protect the battery, the device, and the user.

Do Energizer® Power Packs have any auto shut-off features?

Yes, this is one of the Power Pack’s safety features. Once the product is fully charged, the Power Pack automatically shuts off to save power.

USB Cables

Does the USB cable from Energizer Power Packs support data transfer?

The Energizer Power Packs USB cables are designed specifically for charging your electronic devices. Data transfer is not available.

Can the USB that is included in the Power Pack transfer data?

No. USB cables are designed specifically for charging your electronic devices. Data transfer is not available.

Can I charge the XP4003 with a USB cable through a PC?.

No. XP4003 Power Packs must be charged with the AC adapter included in the package.

Can the XP1000 or XP2000 be charged via A/C power if the adapter has a USB port? What would be the charge time via A/C?

Absolutely, yes. The typical USB standard output voltage is 5v and XP1000 & XP2000 input are 5v too. It will take around 2~3 hours to charge XP1000 fully and 4~5 hours to charge XP2000 fully.

Apple® Products

Can I recharge XP1000 using an iPhone® charger?

The iPhone® charger has a USB cable so it should be able to charge your XPAL1000 through the USB port.

Why does a message show “this product cannot support our phone” on my iPhone® while charging with the AP1500 with a USB cable of another brand other than Energizer’s?

AP1500 USB cable is “Works With iPhone” certified, which means it supports data transfer between iPhone® and PC. It also means that there is minimal power loss during the charging process. Other brands may not support data transfer or may be inhibited by a higher power loss during charging process, this will cause the error message shown on iPhone®.

Can Energizer Power Packs support Apple laptops?

The XP18000/A can support the MacBook® series of laptops from a power perspective, and it needs a PC06+ Apple Air adapter.

Is there an Adapter to allow me to charge my iPad?

Yes, there is an adapter available for sale on our Online Store (Link) that will allow a proper power transfer from your Power Pack to your iPad. This adapter uses the charging cable for your iPad to connect to your Power Pack, so you will not need any other cables.

Is there a Tip for the Apple MacBook®?

Yes, we have just introduced a new Power Adapter for the MacBook Series of Laptops and Netbooks. This Adapter is now available on our Free Tips for Life site, and can be found using the Tip Finder. You will also be able to purchase this item from our Online Store.

IMPORTANT NOTE: You will require the Apple MagSafe® Airline Adapter in order to use our adapter. You cannot charge your MacBook without this product. This Adapter is only available to purchase through Apple. We do not sell the MagSafe Airline Adapter on our online store.

Solar Products

What is the difference between the SP1000 and SP2000?

The SP2000 is a three panel solar battery that uses outdoor natural lighting to be charged. The three panel design allows for a faster charging time than the SP1000 and also contains twice the battery capacity as the SP1000. This allows it to hold a larger charge for your devices. It services the same devices as the SP1000.

Willy Cables

What is the Willy cable?

The Willy cable is a step-down cable that reduces the voltage of the overall output and offers an economical solution for supporting the devices that require precise input rating and is out of our output port specification. For example, Asus netbook EeePC uses the input rating of 12 volts, and some of Toshiba laptops require 15 volts. In these cases, you will need Willy cable to work with Power Pack to power the device. You may find Willy cables in Tip Finder for the corresponding device.

Does my XP8000 need a Willy cable to power my ASUS EeePC?

The XP8000 has been upgraded to accommodate this particular voltage. You can check the label on the back of your Power Pack. If one of the ports shows "Output: DC 10.5V", then you WILL need a Willy cable-WI12 and tip-AB02, which are all included in WA01 package in Tip Finder for purchase. The Willy cable needs to plug in the 16-20V output for powering your EeePC. Please also read the user guide carefully before using the Willy cable. IMPORTANT: If the label on the back of the Power Pack shows "Output: 12V" then you do NOT need the Willy cable; the green cable and the tip NB06 included in XP8000 package will work for you.

How do the XP8000/A & XP18000/A power a camcorder?

Although the XP8000/A and XP18000/A are designed specifically for netbooks and laptops, they are also able to power camcorders. You just need one of our Willy cables (a step-down cable) to lower the voltage rating to 8.4 volts for the most of camcorders; or to 9.3 volts for the some devices like the Panasonic HDC-SD100. You can find the Willy cable WI84 in the Tip Finder for the corresponding device.

Travel and Environment Concerns

Can I travel in a plane with my Energizer® Power Pack?

Yes, Energizer Power Packs can be brought on an airplane. All Energizer Power Packs meet all international airline standard safety requirements.

Can my Energizer® Power Pack be submerged in water?

NO! Energizer Power Packs are water resistant but will not survive if you accidentally submerge it in water.

Can I put Energizer Power Packs in the sun?

We do not recommend you leave your Energizer Power Packs exposed in the sun for long periods of time as exposure to extreme temperatures may reduce their functionality. Energizer Power Packs work well at temperatures between 32°- 113° F.

Are the Energizer Power Packs compatible for international usage?

Yes, all of Energizer Power Packs are compatible for international use, and do not require a power converter. AC Input of Power Packs vary between 100-240VAC and 47-63hz. However you may need an adapter wall plug to allow the U.S. style power cord to plug into a foreign wall outlet.

Are Energizer Power Packs considered “GREEN”?

Absolutely. Energizer Power Packs will be less expensive in the long run than buying ordinary batteries, will help save the environment from the disposal of ordinary batteries, will save on electricity consumption from less use of AC adapters, and will extend the life of the electronic devices.

Is my Energizer Power Pack air travel safe?

Yes, the new Power Packs can be transported in the belly of the plane or as carry-on cargo. Because the Energizer Power Packs contain a safe amount of lithium, offer a power management system and are encased with no outer contact points, they are considered safe and allowed on all flights.

Can the Energizer Power Packs withstand extreme temperatures?

The Power Packs can withstand temperatures between 32°-113° F. We do not recommend leaving the Power Pack in a vehicle for long periods of time during the winter or summer months, as exposure to extreme temperatures may reduce their functionality.

Troubleshooting

Why can’t I find a tip for my device on your website?

If you can’t find a tip that will fit your device, please contact our customer service for assistance. A customer service representative will reply to your inquiry in a timely fashion.

Is it ok to open my Energizer Power Packs in attempt to fix it myself?

No! Do not attempt to open or fix Energizer Power Packs. This will void ALL Warranties on your Power Pack.

What should I do if there are issues with my Energizer Power Packs?

Please review our Question & Answer Section of our website to answer any questions. If your question still needs answering please select “Contact” from our home page, then select “Technical Support”, and complete the Submit Contact Form. A customer service representative will reply to your inquiry in a timely fashion.

What if I cannot find the Answer to my Question?

If your question still needs answering please select “Contact” from our home page, then select “Technical Support”, and complete the Submit Contact Form. A customer service representative will reply to your inquiry in a timely fashion.

When I press the “Check” button on my Power Pack, nothing happens. Is my battery dead?

No, it just needs to be recharged for 3-4 hours or until fully charged. If the problem persists, please feel free to contact us on our website and select “Contact” from our home page, then select “Technical Support”, and complete the Submit Contact Form. A customer service representative will reply to your inquiry in a timely fashion.

Where do I find the model number of my cell phone?

The best place to look for your model number is to open up the battery compartment and remove the battery. It normally is located underneath the battery compartment.

I placed an order through the “Free Tips for Life” program and I haven’t received any conformation yet. Did my order get processed?

Select “Contact” from our home page, then select “Support Contact Form” under Technical Support, and complete the form. A customer service representative will reply to your inquiry.

My XP8000N did not come with an AC Adapter. How do I charge it?

The XP8000N comes with several different BB Tips that can be connected to the AC Adapter for your Netbook or Laptop and then connected to your Power Pack. This Tip should fit most AC Adapters and will sufficiently charge your Power Pack. If you would like to have an AC Adapter for your XP8000N, then you can purchase one at our online store at store.energizerpowerpacks.com.

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